Jesper Arnoldsson Director of Entertainment - Revenue Management, Palazzo
Jesper Arnoldsson is a Revenue Management professional with experience from the Cruise Line, Resort, and Performing Arts industries. His past employers include Royal Caribbean Cruise Lines, Arthur Andersen, HVS International, and Club Med where he launched the company's first Revenue Management system. Currently the Director of Entertainment - Revenue Management of The Venetian and The Palazzo in Las Vegas, he has lived and worked in six countries on three continents. Jesper graduated with a Master's in International Hospitality Management from CORNELL/ESSEC in 1997.
Prior to viagogo, Eric co-founded StubHub.com, the leading U.S. online secondary ticketing company for live events. Eric took StubHub from an idea on a sheet of paper to a rapidly growing, profitable business that revolutionised the way that fans buy tickets in the secondary market and was acquired by eBay for $307M. As President, Eric was primarily responsible for sales/business development, strategic planning, financing, and public relations.
Prior to StubHub, Eric was an associate with Bain Capital, a private equity firm based in Boston. At Bain Capital, Eric focused primarily on technology leveraged buyouts. Before that, Eric worked at the management consulting firm McKinsey & Company, where he focused primarily on the Internet and electronic commerce issues. Eric graduated Phi Beta Kappa from Harvard College ('95) and received his MBA at Stanford Business School ('01).
Eric has been quoted in publications including The Financial Times, The Guardian, The Sun, The New York Times, The Wall Street Journal, Time Magazine, Business Week, Music Week, Billboard and The Sports Business Journal, and on international news services such as Bloomberg and Reuters. Eric has also appeared on broadcast outlets including CNN, MSNBC, CNBC, ESPN, Fox, BBC World Business Report, BBC Radio 4, Sky News and National Public Radio in the US and the UK.
Greg Bettinelli is Executive Vice President, Business Development and Strategy at Live Nation, responsible for strategic direction and key business partnerships for the Live Nation's ticketing business. He has been with Live Nation since 2008.
Prior to joining Live Nation, Greg held a number of leadership positions at eBay, including Sr. Director of Business Development at StubHub, where he led business development, partnerships, sales and seller development, including spearheading StubHub's landmark relationship with Major League Baseball. Before transitioning to StubHub from eBay, Greg led eBay.com's Event Tickets and Media businesses (including half.com). Greg was the eBay business leader who led eBay's acquisition of StubHub in 2007.
Greg's extensive background includes senior positions at HealthAllies, Inc, merchant bank Stephens & Partners and Santa Anita Park.
Greg received a Bachelor or Arts in Political Science from the University of San Diego and a Master of Business Administration from Pepperdine University's Graziadio School of Business and Management.
Aaron Biddar joined ControlScan in early 2005, with more than 15 years of experience in sales, general management and product development positions. Before his appointment as the ControlScan's first Vice President, Mr. Biddar was the Sales Director for SCM GROUP, the world's largest privately held CNC machinery/software development company. In this position, he led the US Sales Department and during his seven year tenure with SCM GROUP, Aaron increased profit margins, sales results and overall growth.
Aaron is known for his consultative approach to sales and commitment to building long-lasting relationships with new and existing ControlScan clients. Because of his strong track record and proven sales and management skills, Aaron is sought after as a keynote speaker for industry events.
Aaron holds a Bachelor of Science in Organizational Communication with a Minor in both Marketing and Information Technology from Kennesaw State University.
Andrew Blachman is the General Manager of GET ME IN!, a wholly owned subsidiary of Ticketmaster and the first company dedicated to an open marketplace for tickets in the UK and Europe. Andrew joined GET ME IN! as CEO in 2006 and led the Company's sale to Ticketmaster early in 2008.
Before joining GET ME IN!, Andrew was a consultant to StubHub, the leading North American secondary ticket marketplace recently acquired by Ebay. Prior to Stubhub, Andrew held a number of roles for WideRay (now Qwikker), a mobile content delivery company backed by Sequoia Capital, including European Director and VP of Sales and Business Development. Earlier in his career, Andrew was an investment banker in Goldman Sachs' high technology group in Silicon Valley and Hong Kong. Andrew holds a B.A. in economics with distinction and an M.S. in engineering economic systems from Stanford University.
As president and CEO of Augusta, Georgia based Executive Marketing Services, Lewis Blanchard has built a strong reputation within the Sports Marketing and Corporate Hospitality Industry. Blanchard has achieved success through the development and planning of complete programs and incentive packages for major sporting events specifically for corporate clients, with the primary focus on the clients' needs since the company's inception in 1997. With over 15 years of event planning and management experience, under the guidance of Blanchard, Executive Marketing Services has customized programs for the PGA Championship, U.S. Open Golf, the Final Four, Kentucky Derby, NASCAR and the Super Bowl while directing much of their efforts on The Masters Golf Tournament as it is hosted in their home town each spring. With the front gate of the Augusta National not much more than a chip shot from the front doors of the hospitality facilities he directs, Blanchard has been an integral part in setting the standards for event hospitality not only at The Masters but for all major sporting events. Blanchard's philosophy of providing superior customer service and always exceeding the client's expectations are his keys to success.
Alfred Branch, Jr. is the News Editor of TicketNews.com,
the leading news and information website that covers the primary and secondary ticket market. A seasoned journalist with 20 years worth of experience at various publications, Al is responsible for writing and editing content for the site, shaping its editorial voice and overseeing a team of freelance writers.
Al began writing for TicketNews in December of 2006 as a contributing writer, and joined the site full-time in June 2007. Over the course of his career, Al has written and edited content for newspapers, financial newsletters, trade magazines and websites.
Dave Brooks is a writer and editor for Venues Today,
a California-based trade publication covering the live music and sports industry.
Dave works with venue managers from around the world on issues affecting the industry,
including the realignment of the ticketing industry. He has covered the deregulation
of the secondary market, new sponsorship deals for companies like StubHub and Razorgator
and Ticketmaster's recent attempt to create its own resale platform. Dave attends
about ten industry conventions a year including IAAM's annual meeting and the INTIX
Prior to joining Venues Today, Dave worked as business
reporter for the Los Angeles Times Company and has written for several regional
magazines in Orange County, California where he currently lives. Dave is a native
of the San Francisco Bay Area and attended UC Santa Cruz
where he earned a Bachelor of Arts in Political Science.
Kyle Burks founded SeasonTicketRights.com in 2006 to fill a void he saw in the ticketing industry: a safe and easy place for fans to buy and sell seat licenses. Kyle has since grown the company to be the largest online marketplace for seat licenses in the world based on sales with $6.6 Million in seat license sales in 2007 and a projected $20 Million in seat license sales in 2008.
Kyle has signed partnerships with 7 sports teams and venues in the MLB, NFL, and Car Racing to make SeasonTicketRights.com the exclusive secondary seat license marketplace provider for the team or venue. Kyle Burks and SeasonTicketRights.com have been mentioned in publications such as ESPN.com, New York Times, Sports Business Journal, and Dallas Morning News.
A Data and Secure Communications consultant, a specialist in secure fund transactions his experience in online secure transactions gave him his introduction to the Ticketing Markets more than six years ago. Working closely with his clients gives him a solid platform from which to judge consumer satisfaction within the Secure Gateway (online transaction) field. Graham Burns is now the full time Chairman of the Association of Secondary Ticket Agents administering the day to day running of the Association and taking advice from the Office of Fair Trading, the Advertising Standards Council, Trading Standards, BERR (formerly the Department of Trade and Industry) and many other consumer groups.
Rob Clegg is a co-founder and Commercial Director at Trinity Mobile, a leading mobile ticketing specialist. Rob set up the business in 2003 with two colleagues to serve what they felt was a potentially very large market for instant, secure, paperless tickets served directly to a consumers' mobile phone. This prediction is coming true and there is now a sizeable and growing market for mobile ticket. Trinity Mobile serves ticketing customers across the music, sport and entertainment market and the transport sector. Customers include airlines, train and bus operators, nightclubs, stadia and venues.
At Trinity Rob runs the Business Development, Marketing, Finance and HR functions. Before Trinity, Rob gained experience in the mobile sector with a mobile service provider and as a consultant to major brands and publications advising on the right mobile strategy and services to suit their business needs.
Rob started his career in management consulting with CapGemini and McKinsey & Co. Prior to this he spent an inordinately long time at university at gaining undergraduate MA at Universtity College London and postgraduate degrees including an MPhil in Business Studies at Oxford University.
Founder & Chief Executive Officer, Seatwave
Joe Cohen is founder and CEO of Seatwave, the online marketplace for buying and selling tickets for theatre, sports, concert and other live events. Joe started the company in May 2006. After leading three start-ups in the consumer internet space over the previous ten years, Mr Cohen brings broad experience and a track record of success to the vision of Seatwave.
Joe founded Seatwave upon the belief that the European secondary ticketing industry had several large consumer problems, namely a lack of safety and security in ticket transactions and a lack of pricing transparency that the company could solve. Seatwave launched in February 2007 and is already a market leader in this emerging space.
Prior to founding Seatwave, Joe started and ran Match.com as the Chief Operating Officer. Previously, he was Vice-President and General Manager of Ticketmaster.com in Europe and New Markets General Manager for Citysearch.
Braden Cox is Policy Counsel at NetChoice, a national coalition of online and e-commerce businesses that promotes choice, convenience, and commerce on the 'Net. He organizes efforts to support legislation that liberalizes ticket reselling and oppose price caps and other regulations that impede the tickets market. Braden has significant experience on a number of technology-related public policy issues, including while working for a think tank in Washington, DC. In addition, he has administrative and civil litigation law experience, and was in-house counsel for a startup software venture. Braden earned his undergraduate degree in Finance and his J.D. from the University of Georgia.
Jeannie Davis is an authority on telephone communication for great customer service and has trained thousands of individuals to maximize the profit- and image-building power of their #1 business communication tool. An influential speaker and trainer, she is the award-winning author of Beyond "Hello," and contributing author in Real World Customer Service Strategies That Work. Jeannie's respected affiliation with Fortune 500 companies and national associations is testament that her keynotes and seminars are beneficial to organizations throughout the country. Topics include If We're So Good—How Come We Ain't Better, Telephone Imagery: How Does Your Customer See You, and You Seem To Have Mistaken Me For Someone Who Cares! Program participants recognize her passion for encouraging people to make beneficial behavioral changes—and showing them how to do it. She is president of the International Customer Service Association Colorado Chapter and board member for the National Speakers Association Colorado Chapter.
Bill Dorsey is the executive director of the Association of Luxury Suite Directors. The ALSD was established in 1990 by Bill Dorsey and covers the $10 billion premium seat industry. Dorsey founded the association with 13 core members. Today, the ALSD numbers more than 800 facility and affiliate memberships including nearly every major professional pro sport venue and team. The ALSD will hold its 17th Annual Conference and Tradeshow at the Hyatt Regency at Gainey Ranch in Scottsdale this June 23-27. For more information, contact www.alsd.com.
Independent Consultant for PCI compliance
Sweta Duseja is an independent consultant for PCI compliance. She has held the position of Manager of Compliance Solutions at nCircle and Check Point and has deep knowledge of the Payment Card Industry and the PCI Data Security Standard among other standards and regulations. Her career in information technology began with network security.
Dianne Eckert has been with Lowe's Motor Speedway since '96, where she worked in member services and acted as a liaison with the track's season ticket holder base. Heavily involved in ticket operations, Eckert moved to Corporate Sales four years ago, where her background in finance helped her assimilate into her new responsibilities.
LMS is one of only a few tracks with a dedicated position focused on the tour and travel industry. Eckert enjoys cultivating relationships vital to her department's success as well as building new ones. In addition to working with tour companies, she has been very successful in developing sponsorships for various events at LMS.
Eckert has prided herself in being a "fan" of the race and has a passion for making sure everyone has a great time while attending events at LMS.
Nick Eve is the vice president of business development and is responsible for managing the design and development of new products for TicketNetwork Direct through the entire product cycle. Prior to joining TicketNetwork, he worked as a technical architect at Ask Jeeves' web services division. Eve designed custom web solutions for Fortune 500 clients and worked with their engineering group on the design and implementation of innovative key product features. After leaving Ask Jeeves, he recorded several albums and cofounded the Hitchcock and Eve Art Gallery.
Eve earned his B.A. in modern thought and literature from Stanford University and a J.D. from the University of California.
Eric Fisher is a New York-based staff writer for
SportsBusiness Journal, the leading national weekly magazine covering the sports
industry and a flagship publication of the Street & Smith's Sports Group . Eric
focuses on technology, online media, and Major League Baseball, and has covered
many facets of the ticketing business, including eBay's acquisition of StubHub,
MLB Advanced Media's acquisition of Tickets.com, and the growing embrace of
individual teams and collegiate programs toward the secondary market. Eric joined
SBJ in 2005 after a nine-year stint with The Washington Times, where he served as
the newspaper's sports business reporter, and is a regular moderator at SBJ's
many industry conferences. He is a graduate of St. Bonaventure
University in upstate New York.
Chief Executive Officer and Co-Founder, WeatherBill
David Friedberg is currently CEO of WeatherBill, having co-founded the company in 2006. Prior to founding WeatherBill, David was with Google, where he joined as one of the founding members of the company's Corporate Development team. David managed a number of strategic projects for Google, including identifying and leading several of Google's largest acquisitions. David also served as a Business Product Manager for AdWords - Google's primary revenue source. Prior to Google, David spent several years working in private equity and investment banking. He has invested in and advised dozens of companies in the technology industry. Earlier, David worked at the Lawrence Berkeley National Laboratory, where he led several projects as a mathematical programmer. David has a degree in Astrophysics from UC Berkeley.
As Sr. Vice President of Marketing, Cole Gahagan delivers over a decade of sports, ticketing, and consumer marketing expertise to the newly established Veritix (formally Vertical Alliance / Flash Seats). Prior to accepting his new post, Gahagan served as Executive Vice President, Sales and Marketing for Vertical Alliance, where he managed all business development, marketing, and strategic ventures for the Company. In that role, Gahagan established the basis of a new corporate strategy, significantly increased the Company's exposure in the Live Entertainment marketplace, and was instrumental in the creation of a partnership between Vertical Alliance and Flash Seats. Prior to joining Vertical Alliance, Gahagan served as Vice President of Tickets.com's sales organization, where he managed a team that was responsible for all new business and client retention efforts for the company. While at Tickets.com, Gahagan quickly rose through the ranks of the Sales and Marketing division, going from Regional Director of the Southwest, to the company's first Vice President of the combined outsourced services, and licensed product sales groups. Before joining Tickets.com, Gahagan helped to establish the U.S. presence of a London-based sports marketing firm, and began his career in sports at the Sales and Promotions office of the Dallas Cowboys Football Club.
Cole holds a BBA in Marketing from TCU, and will receive an Executive MBA from SMU's Cox School of Business in May of 2009.
Beth Godlin is Executive Vice President of Sales and Marketing for Mondial Assistance (formerly World Access) with responsibility for managing the company's marketing, product development and sales activities. Mondial Assistance is one of the world's largest providers of specialty insurance and assistance services. In the U.S., they're best known for their Access America® travel insurance and Event Ticket Protector™ insurance. Mondial Assistance also provides medical assistance to millions of health plan members traveling abroad, and concierge services to millions more credit card users. In fact, over 100 million Americans rely on Mondial Assistance each year. Under Beth's leadership, the company has become the country's largest provider of travel insurance on the internet, partnering with Orbitz, Delta Airlines, Continental Airlines and more. In 2007, Beth's team created event ticket insurance. In a short time, Mondial Assistance has covered over $50 million worth of tickets through partners like Ticketmaster, Tickets.com, and ISC Motorsports.
Christopher Goodhart European Managing Director, Blackbaud
Christopher Goodhart has been in the ticketing industry for over 10 years. He is European Managing Director for Blackbaud's Arts & Cultural Division, the leading technology partner for not-for-profit organisations worldwide. Before he took on this position he was President of the International Group of Tickets.com, with responsibility for all operations outside the US & Canada, and was closely involved in sports ticketing including the Winter Olympics in Turin Italy as well as setting up joint ventures in a number of countries worldwide. Previous roles include European General Manager for Tickets.com and Managing Director of Select Ticketing's UK operation. Christopher is a Director of Europe Talks Tickets, the annual conference and trade show now in its 20th year, a trustee of the Albany, one of London's leading performing arts centres and a Fellow of the Royal Society of Arts. He was educated at Cambridge University in England where he studied modern languages and history of art.
Joan Herbig has over 20 years experience in the high-tech world. She has served in many roles throughout her career and has managed her teams to consistently successful outcomes. Named CEO of ControlScan in September 2007, Joan is responsible for business operations and is focused on growing the company's revenues and expanding its position as a leader in the PCI compliance market.
From January of 2005 until its acquisition by nCircle Network Security in May of 2007, Joan was CEO of Cambia Security, Inc., a leader in the configuration auditing space. Prior to Cambia, Joan was CEO of XcelleNet, Inc., an industry leader in wireless systems management, which was acquired by Sybase in May 2004. Before joining XcelleNet, Joan was with Digital Communications Associates (DCA) from 1987 to 1995, where she served as Senior Product Line Manager responsible for marketing and product management of DCA's software product lines.
Joan is also active in the Georgia technology community. She was named the 2001 Woman of the Year in Technology by the Technology Association of Georgia (TAG). She serves on the Board of Directors for the Technology Association of Georgia, and will serve as its Chairman in 2008. She earned a B.A. in French from the University of Louisville and a M.S. in Computer Science from the University of Kentucky.
Marketing and Community Relations, Fanprice
Growing up in the Southern town of Charlston, SC, Dennis Jaffee gained an early appreciation of the sporting life – whether it was playing baseball and tennis or attending local and college basketball games. With his Southern roots, he has a firm grasp on community and the social network it creates, serving as a strong base for his Marketing and Community Relations position with Fanprice.
Jaffee earned his degree in Theatre from the College of Charleston and his Law degree from Cumberland Law School in Birmingham, AL. After clerking at several law firms and before moving to California in 2007, Jaffee co-founded an online retail operation, Bullshirtz.com, selling a variety of t-shirts. From this experience he expanded his knowledge base on the importance of web and community relations and its effect on business operations.
Shortly after landing in California, Jaffee brought his entrepreneurial and creative spirit to Fanprice where he helps develop and execute creative grassroots and viral marketing campaigns. A product of the social networking generation, Jaffee utilizes his understanding and his own online life to extend the scope of the Fanprice experience.
Jaffee resides in Playa del Rey. Other than concerts and events, he enjoys playing beach volleyball, tennis and writing sketch comedy.
Dennis Jaffee’s all-time-favorite events include:
Game Four of the 2008 NBA Finals at the Staples Center
Snoop Dogg and Red Hot Chili Peppers at the Verizon Center in Charlotte, NC
Yankees vs. Red Sox at Yankee Stadium
Kristopher B. Jones
President and Chief Executive Officer, Pepperjam
Kristopher B. Jones is considered one of the top internet marketing experts in the world. As President and CEO of Pepperjam, a full-service internet marketing agency, Kristopher is looked to by thousands of businesses worldwide as one of a small group of pure internet marketing experts. Among numerous other notable achievements, Pepperjam has been recognized for the past two consecutive years by Inc. Magazine as one of the fastest growing companies in the United States of America. Kristopher was recognized in 2005 as an Entrepreneur of the Year by Bank of America and as one of the "Top 20" Business Leaders in Northeastern, Pennsylvania under the age of 40.
Kristopher received a Bachelor of Arts from the Pennsylvania State University, a Master of Science from Villanova University, and a Juris Doctorate from Albany Law School. Kristopher recently finished a book on internet marketing for Wiley Publishing due out in bookstores across America in early 2008.
Prior to joining Owner's Pass, Anthony Jones-DeBerry held the position of Vice President, Premium Seat Sales for AEG Worldwide. His department was the highest grossing revenue generator in the company. Mr. Jones-DeBerry was responsible for revenue in excess of $120 million annually. Mr. Jones-DeBerry developed the premium seating programs at a number of AEG venues including STAPLES Center, Home Depot Center, Kodak Theatre, Bridgeview Stadium (Chicago), and Sprint Center (Kansas City). He also promoted and sold premium seating for such high profile events as the Rose Bowl, the Grammys, and the NBA and NHL All-Star games. He started his career as an account executive with the Los Angeles Kings Hockey club, selling season tickets and groups. Prior to being promoted to Vice President he held the position of director of corporate and premium seat sales for STAPLES Center. Mr. Jones-DeBerry is a 10 year veteran of the sports and entertainment industry. Mr. Jones-DeBerry graduated from UCLA with a degree in sociology. He lettered in football at UCLA and the University of Notre Dame as a linebacker.
Richard K. Kahn
Chief Executive Officer, eZanga.com
Richard K. Kahn, current CEO of eZanga.com, Inc., has been a leader in the online advertising industry since 1993. As the former COO of AdOrigin Corp., a pay per click advertising network, he led the way to successful financial profit within the first quarter of the Company's startup.
Mr. Kahn excels as an innovator who has the proven intelligence to discover ideas and convert his findings to achievements. He became a published software programmer by age 12. In 1999, he co-founded Paid for Surf Corp., which reached its first million dollar revenue in five months of operation.
Throughout his career, Mr. Kahn has held positions with leading corporations including Verizon Wireless and Bloomberg. He has been quoted in several major publications including Wired Magazine and Crains New York Business, and has appeared on the CNNfm television network.
Mr. Kahn started eZanga.com, an online services company specializing in pay per click advertising, in 2003. With his extensive experience, Mr. Kahn continues to bring new concepts and creative strategies to the industry.
As Vice President at BA Merchant Services, Paula supports the Better Ticketing Association to deliver a merchant card processing program at both regional and national levels. Paula has built a strong relationship with Don Vaccaro, TicketNetwork and The Better Ticketing Association team over the last several years.
Paula worked with BTA to develop the Better Ticketing Association preferred pricing program and continues to work with ticket brokers to guide them in setting up the best solution for their business.
BA Merchant Services LLC is the #2, bank-owned processor in the country and a division of Bank of America. Paula maintains a philosophy to provide excellent customer service and to exceed the client's expectations.
Dr. Cliff Kurtzman is an ex-rocket scientist who jumped from outer space to cyperspace when he helped found the online marketing industry in 1994. He has deep expertise in Internet marketing, corporate branding, social networks, and the creation of online communities. Cliff launched one of the first interactive agencies in the world, developing the first commercial Harley-Davidson site on the Internet, and the first web site to publicly display real-time science data from an orbiting commercial spacecraft.
Cliff presently serves as Executive Director of MyCityRocks, a rapidly expanding social engagement venture which focuses on helping people enjoying their passions for things like music, art, theatre, food, sports, romance, and travel while also making their part of the world a better place to live. MyCityRocks provides a framework for bridging the gap between online social networking and offline real-world activity. Cliff's Ph.D. is from the Massachusetts Institute of Technology.
Chief Executive Officer & President, RazorGator
Jeffrey Lapin, 51, is currently the Chief Executive Officer and President of Razorgator Interactive Group, an ecommerce company which sells secondary event tickets and related services.
Mr. Lapin served as a private consultant to several companies from May 2004 through December 2006, including In-Fusio Group, Riverdeep, Ubisoft, Capcom, and Four Queens.
From November 2002 through May 2004, Mr. Lapin served as a Director and Chief Executive Officer of Take-Two Interactive Software, Inc. (NASDAQ: TTWO), a developer and publisher of interactive entertainment software (sales of $1.2 billion).
Mr. Lapin served as Vice Chairman of THQ Inc. (NASDAQ: THQI), a developer and publisher of interactive software from October 1998 to November 2002, served as Vice Chairman and Chief Operating Officer of THQ from August 2000 to November 2002, and served as a Director of THQ from April 1995 to November 2002 (sales of $600 million).
From July 1996 to October 1998, Mr. Lapin served as President of House of Blues Hospitality, Inc. and Executive Vice President of House of Blues Entertainment, Inc.
From May 1986 to June 1996, Mr. Lapin served in various executive capacities with Starwood Hotels & Resorts and its predecessors (NYSE: HOT), most recently from January 1995 to June 1996 as President and Chief Operating Officer, and From May 1991 to January 1995 as President and Chief Executive Officer.
Prior to his employment at Starwood, Mr. Lapin was an attorney with Mitchell, Silberberg and Knupp in Los Angeles. Mr. Lapin received a B.A. in economics from U.C.L.A., and a J.D. from Loyola Law School. Mr. Lapin serves and has served as a Director of several for profit and nonprofit entities.
Director of Business Development, WeatherBill
Noah joined WeatherBill in early 2008 and currently heads up strategic partnerships in the Travel and Ticketing industries. Prior to joining WeatherBill, Noah served as the President and COO of a leading corporate safety and emergency response company focused on mitigating risk for large corporate entities. He holds an Honors degree in American Studies and Political Science from Stanford University.
Vice President Businesses Development Americas, Global Collect
Ryan Linton, VP Businesses Development Americas, is responsible for running Global Collect's US office which covers the North and South American markets. He brings a wealth of experience from his previous role as Director of Financial Business Development at Blockbuster.com, where he was in charge of modernizing their billing system as well as managing the successful launch of their in-store kiosks for digital download. Linton started off his career in e-commerce as a Senior Analyst with Authorize.net, a payment gateway that rapidly expanded to serve tens of thousands of online merchants during his tenure. His many consulting assignments have made him an expert in the global payment services landscape.
As Sr. Director of Ticket Operations, Josh Logan oversees the ticket operations department for the Houston Rockets and the Toyota Center. Logan joined the organization in February of 2002 and was instrumental in the opening of the Toyota Center in 2003. In this role, Logan is the project manager for primary ticketing provider Veritix (Vertical Alliance) and led the companies' strategic direction in the secondary ticketing market. President of the Greater Houston Area Ticketing Association (GHATA) and a member of the International ticketing Association (INTIX) since 1999, he was chair of the 2007 INTIX national conference and a current member of the INTIX Board of Directors. Prior to coming to Houston, Logan worked in ticket operations with Eastern Michigan University, the Cincinnati Reds and the Canadian Football League. A graduate of Bowling Green State University, Logan is a native of Leipsic, Ohio. He resides in Houston with his wife, Tricia, and their children, Marisa, Olivia and Jacob.
Michael J. Long
Chief Marketing Officer, Accertify
Mr. Long is a certified public accountant and began his professional career in 1990 with KPMG's Chicago office where he focused on audit, litigation support and forensic accounting investigations in the financial services industry. In 1999 he moved to Kroll, Inc., as Director of Forensic Accounting and Fraud Investigation Services, and added a private investigator's license to his credentials.
In 2002, Mr. Long was hired by Orbitz, the travel website, to build the credit card fraud prevention department. Unable to find a complete solution anywhere in the market, Mr. Long worked with PSC Group to develop the industry's first comprehensive, integrated technology solution to screen transactions for potential fraud. When completed, the system cut Orbitz's fraud losses to a small fraction of their previous scale and decreased departmental operating costs. Mr. Long was also an original member of the Merchant Risk Council and served on its Board of Directors.
As CMO, Mr. Long is responsible for all sales and marketing strategy and execution, including customer support and consulting services.
TicketNetwork Exchange & Compliance Director, TicketNetwork
Andra is responsible for the data integrity and legal affairs of all ticket brokers' inventory on the TicketNetwork Exchange. Her team manages ticket inventory prior to and while listed on the Exchange. Andra is charged with staying abreast of the legislative regulations and legal rulings pertaining to the re-sale of tickets. As states constantly change their legislation on ticket sales and as Hannah Montana and TicketMaster embroil themselves in litigation, Andra ensures that all brokers on the TicketNetwork Exchange comply with these legal issues. Before joining TicketNetwork, Andra worked in the business and legal affairs department at the independent record label, TVT Records, in NewYork City. Andra obtained her Bachelor of Music degree, Summa Cum Laude, in Music Business from New York University, and her Juris Doctorate from UCLA School of Law.
Jim McCarthy focuses on business development through strategic marketing for Goldstar. Before launching Goldstar in February 2002, Jim was Vice President of Marketing for venture-backed Kiko, Inc., and previous to that developed highly successful sales products for GeoCities until its acquisition by Yahoo! in 1999. Jim is a graduate of the Anderson School of Business at UCLA and Harvard University. Jim has penned articles on e-commerce and niche marketing for such publications as E-Commerce Times, has been a featured lecturer at such conferences as InTix and Drilling Down on Local, and was invited to participate in the TED conference in Aspen, CO, in 2008.
Ryan Meyer is a senior director of consumer marketing for the International Speedway Corporation (ISC). He supervises the planning and implementation of admissions and hospitality sales for ISC's thirteen motorsports facilities. Recently, Meyer served as the key business leader in negotiating strategic relationships with StubHub and World Access. In addition he participated in planning and deploying ISC's ticketing solution and Corporate Contact Center. During his career, Meyer participated in all facets of operations, sales, promotions, and consumer marketing of sport and entertainment events.
Meyer received Bachelor of Arts in Political Science/History and Master of Sport Administration degrees from the University of North Carolina at Chapel Hill.
Associate Vice President, Customer Service, TicketNetwork
Matt is responsible for all aspects of customer service at TicketNetwork. His team manages customer inquires from ticket buying customers and ticket broker customers.
Before joining TicketNetwork Matt owned two businesses and has a strong background in direct sales and marketing.
Matt graduated from Wesleyan University in Middletown, Connecticut with a Bachelor of Arts in American Studies which included independent studies in American History and American Literature.
Paul O'Brien is a search, online marketing, web design and ecommerce professional with over 15 years of experience online. He is a demonstrated leader in e-commerce, marketing, and search, and has worked at high profile technology companies such as Zvents, Hewlett Packard (HP) and Yahoo!. Prior to Zvents, Paul directed interactive and search marketing programs for HP's direct-to consumer Home and Home Office Store. Paul also managed Advertising Solutions at Yahoo! where he directed marketing campaigns for Yahoo!'s tech industry advertisers. He oversaw sales programs operations and the development of portfolio marketing techniques for the technology industry in Small business, Yahoo! Shopping, Search, and other properties. Additionally, he has been a consultant for various web portals.
Paul was recently published in the book, Online Marketing Heroes: interviews with 25 Successful Online Marketing Gurus. He also writes about search and online marketing at: seobrien.com.
A 15-year veteran in the ticketing industry, Derek
Palmer is the fueling force behind Tickets.com's operational and sales organizations.
Now serving as Chief Commercial Officer, Derek has experienced first hand the different
facets of the business, and has successfully found ways to streamline and improve
efficiencies within his organizations. Over the course of his tenure with Tickets.com,
Derek has been involved with client support, training and installations, technical
service, consumer services, professional services and strategic operations.
Setting internal record history with new client integrations,
Derek has perfected this set-up process by aligning the right internal resources
and developing the appropriate execution teams launching clients such as Times Union
Center, formerly known as Pepsi Arena, 9:30 Club, Washington Nationals, Pittsburgh
Pirates, and The Wolf Trap Foundation for the Performing Arts.
Additionally, Derek has major event experience working
as Ticketing Manager for the 2000 Olympic Games in Sydney, Australia and a call
center trainer for the 1996 Olympics in Atlanta, GA.
Rob Peirce, of Robert Peirce and Associates, a western Pennsylvania law firm, concentrates his practice on personal injury, medical malpractice and class action lawsuits.
Peirce's extensive experience includes a variety of filing class action lawsuits. He filed a class action lawsuit against the Miley Cyrus fan club on behalf of people who were unable to buy tickets to Hannah Montana concerts. He successfully demonstrated that CUNA Mutual Group's policies defined disability ambiguously and won the right for payment for 3,000 people. Peirce has also litigated food poisoning cases involving Chi-Chi's restaurants and Peter Pan/Great Value peanut butter.
Peirce is widely quoted in regional and national publications, including FOX, CNN and MSNBC. He graduated from the Duquesne University School of Law and Michigan State University. In 2007 Peirce was inducted into the Million Dollar Advocates Forum and the Multi-Million Dollar Advocate Forum, two prestigious groups of trial lawyers who have won million- and multi-million-dollar settlements.
Joe is the founder of the social ticketing site FreeTicketExchange.com. Joe has been featured and interviewed by top radio stations and entertainment publications nationwide including E-online and the Jay Thomas Show. With over twelve years of web and Internet experience, Joe brings a unique perspective to the ticket industry. FreeTicketExchange.com gives ticket brokers new way to connect with the Web 2.0 consumer by reaching them on websites where they spend the most time, like Facebook and Myspace. Joe plays an active role in business and product development.
Prior to FreeTicketExchange, Joe spent ten years working in information and web technologies in the higher education and legal industries. In 2001 he founded Adjunct-Match, a successful web site for higher education institutions to recruit faculty. Joe was also one of the leaders in developing the first full online degree programs in the country. In the legal industry, Joe has worked with several top-100 law firms and helped them implement new web-based technologies.
Peter is the CEO of TicketCommunity.com, a social shopping website for event tickets. Prior to Ticket Community, Peter founded Ticket Exchange Systems (2002) and BargainTix, Inc. (2004) which forms the basis of the TicketCommunity technology. He began working with Ticket Vendors and Ticket Inventory Systems in 1999 as the owner and CEO of Universal Bytes, a software, web, and network infrastructure company. His focus during that time was the technology that supported ticketing operations.
D. Aaron Rihn, of Robert Peirce and Associates, a western Pennsylvania law firm, concentrates his practice primarily upon consumer fraud class actions.
Rihn has been involved in a number of class action lawsuits, including a federal suit in 2007 against the Miley Cyrus fan club on behalf of club members who were unable to buy tickets to Hannah Montana concerts before they were offered to the general public. He recently obtained summary judgment on behalf of people whose credit disability benefits were wrongfully terminated by CUNA Mutual Group. Rihn is also currently litigating a class action suit in Las Vegas against Stratosphere Casino for not adequately disclosing mandatory resort fees in its per-room rate information.
Rihn is a 2000 cum laude graduate of the University of Richmond Law School and he earned a bachelor's degree in literature from Grove City College.
Jeffrey D. Scheman Vice President of Business Development and Operations,
Jeff is responsible for the sales, marketing
and customer service functions within TicketNetwork. Jeff has over 15 years of
professional experience in law, business development, merchandising, marketing and
Prior to joining TicketNetwork, Jeff was the executive vice president at My Corporation
Business Services LLC, an online business services company. Prior to My Corporation,
Jeff spent 7 years at Staples, Inc.
Jeff got his start in the ticket business at the
age of 13 when he manned the ticket booth for the New York Clippers, a men's professional
slow pitch softball team. The team managed to last one season before folding. The
highlight of that season was a trip to Detroit to play the Detroit Ceasar's, a team
owned by Mike Ilitch who owns Little Ceasar's Pizza. The Detroit team featured Al
Kaline and Norm Cash and outdrew the Detroit Tigers, a franchise that Ilitch subsequently
purchased along with the Detroit Red Wings.
Jeff has a J.D. in Law from
Harvard University and a B.S. in finance from the
University of Virginia.
Gary Schwartz is the president of Impact Mobile Inc. He founded the company in 2002. Impact Mobile has been an industry leader in promoting mobile as a media channel. The company provides carriers, global agencies, and brands managed and self-service marketing platforms for their mobile marketing needs. In addition to connecting through national carriers to all mobile subscribers, Impact Mobile works with hundreds of sports, music, and other venues to provide a measurable and activated media buy.
Schwartz is an honors graduate from Columbia University and the Stanford University Center in Tokyo. He received a Macromedia People Choice Award and a Dodge Foundation award for innovation.
Christopher Stanchak Founder & Chief Executive Officer, TicketLeap.com
Chris is the Founder and CEO of TicketLeap and is responsible for the company's overall leadership, strategy and direction. He is well versed in the design and management of large-scale eCommerce operations and Web 2.0 applications. Previously, he worked at GSI Commerce, a global eCommerce leader, where he managed the National Hockey League's online operations.
Prior to his eCommerce experience, Chris worked as an IBM systems integration consultant. He managed the migration of banks, hospitals and schools from Mainframe to Client/Server architectures. He has handled critical technology for several Fortune 500 companies in the Mid-Atlantic region.
Chris received his BBA, Cum Laude, from the Wharton School of the University of Pennsylvania with dual concentrations in Management and Marketing. He lives in Center City Philadelphia - just two blocks from TicketLeap headquarters. Chris is an active member of the web entrepreneurship community in Philadelphia.
TicketLeap.com is a web-based platform that enables event organizers anywhere to sell tickets online in a simple, highly cost effective manner. The service is designed to meet the needs of a wide variety of user types in the small-to-medium sized segment, including community theatres, sporting events, comedy clubs, bars, seasonal festivals, business meetings and seminars, charitable and political fundraisers, and more. The TicketLeap.com open platform can be implemented via multiple channels simultaneously, including the organizers' own website and marketing collateral, social networking sites, traditional media, and strategic partners. The Company's objective is to be the most simple and flexible platform – enabling anyone, anywhere, to sell tickets to their events in a matter of minutes. TicketLeap.com is headquartered in Philadelphia, PA.
Chris Tsakalakis led eBay's acquisition of StubHub in 2007 and is General Manager of the combined eBay Tickets / StubHub business, responsible for full P&L.
Chris has been an eBay Marketplaces executive since 2003. Prior to joining eBay Tickets, Chris managed the Advanced Solutions Group which provides solutions for advanced buyers and sellers and includes eBay Stores, ProStores, Trading Platforms, Seller Marketing and Tools, the eBay Developers program and Shipping. Over a 3-and-a-half-year period, he managed the development and growth of the eBay Stores subscriber base from 50,000 to more than 260,000. Additionally, Chris oversaw the launch of ProStores, an eBay company offering complete Web storefront solutions independent of eBay.com.
Prior to joining eBay, Chris was a managing partner at Trefo, a consulting firm focused on high-technology startup companies. Prior to Trefo, he held management positions at two ecommerce startups and was also a consultant with Bain & Company for 6 years. He started his career in ecommerce in 1996.
Chris received a Bachelors of Science in Economics degree from The Wharton School of the University of Pennsylvania.
Few executives in the sports & entertainment
marketing fields have made such an impact on their industries at such an early age
as Robert Tuchman; President of Manhattan-based TSE Sports & Entertainment.
A native of Westchester County, NY, Tuchman heads up a multi-faceted operation that
specializes in everything from planning and managing sports and entertainment hospitality
programs and corporate events to developing and implementing athlete marketing initiatives
and consumer promotions.
Slightly over a year ago, TSE was acquired by Pfingsten
Partners in Chicago and currently operates as a division of North America Sports
Media Inc., a holding company formed by Pfingsten as part of an initiative to build
a broad multimedia sports platform. With the agreement, Robert has remained President
of TSE and retained an equity ownership in the company.
Tuchman is a regular donor to the New York Junior
Tennis League, Tennis Hall of Fame, and several other sports related charities.
He is a member of Team in Training - an organization that runs triathlons
and marathons to raise money for Leukemia patients.
Among Tuchman's greatest interests away from the office
are writing and film. He also plays roller hockey and tons of pick-up hoops. He
currently resides on the Upper West Side of Manhattan.
Don Vaccaro is the founder and President of TicketNetwork – an extensive multi-fold company that boasts the leading software in the ticketing industry, Point-of-Sale 8.0, and largest online exchange in the country.
Vaccaro has more than twenty-five years experience in the secondary ticket market, including ten years in industry-related software development. He currently serves as President and CEO of Metro Entertainment, one of the largest ticket brokerage firms in the United States. Prior to founding Metro Entertainment, Vaccaro was President of TicketWorld of Springfield, Massachusetts (1983 – 1988), a company which he also founded.
Vaccaro is a founding member of the Connecticut Ticket Association, created in 1985, and he later served as its President from 1989 to 1995. In addition, he founded the Massachusetts Ticket Brokers Association and was its first President.
Frederick Vallaeys is Evangelist for Google's AdWords Evangelist. In this role, he helps advertisers learn about which Google products are best to support their marketing goals. He also represents the needs of advertisers to the engineering and product management teams. He joined the company in 2002 to help bring AdWords to the Dutch and Belgian markets. Since then, he has been involved in the design of many of AdWords' core features in addition to those related to new and traditional media.
Prior to Google, Frederick was an engineer at Sapient as well as a part-time wedding photographer who found new customers through AdWords. He holds a bachelor's degree in electrical engineering from Stanford University.
Prior to joining Veritix, Guy Villa spent 17 years with the Goodyear Tire & Rubber Company. Most recently, Villa was the Director of Original Equipment (OE) Sales – Asia with responsibilities for all sales of OE tires to Asian car manufacturers. During his tenure with Goodyear, Villa was integral in forging customer relations with all levels of the automotive community. In his seven years in sales, Villa's customer base ranged from associates, to small business owners, to executive management of Fortune 500 companies.
Villa holds a B.S. in Mechanical Engineering from the University of Virginia and an MBA in Executive Management from Case Western Reserve University.
At StubHub, John developed and continues to lead
the company's customer care department. John's team answers consumer questions,
guides customers through the buying and selling processes and provides post-purchase
updates and assistance.
Prior to StubHub, John worked as the National Manager
for Versity.com overseeing all marketing and operations on 80 college campuses across
the country. He managed a team of 8 regional managers and 80 district managers.
Before that he worked at US West (now Qwest) as a Field Supervisor and Project Manager.
He served in the Management Development Program that accelerated promotion of well-qualified
managers. He graduated from the University of Michigan
with a B.A. in Political Science, English, and History.
Gerry Wilson is co-founder and CEO of yoonew, the industry’s first real-time trading platform for tickets and ticket derivatives. As one of the original thought leaders behind yoonew's unique product offering, Fantasy Seats, Gerry provides strategic vision and leads product development for the company.
He holds an MBA from the MIT Sloan School of Management. Prior to attending Sloan, he founded OmniAnalytics, a consulting firm specializing in business intelligence software solutions. Gerry also holds a BSE in mechanical and aerospace engineering from Princeton University where he was a 3-year starting cornerback on the Tiger football team.
Gerry has been credited with pioneering the "ticket futures" industry and is considered an expert on event ticket pricing. He has been quoted in The Wall Street Journal, The New York Times, Forbes, and Reuters and has appeared on broadcast television including Fox Business and Bloomberg. Gerry also conducts ticket trading seminars and speaking engagements on topics such as the evolution of ticket futures, disruptive internet technologies, and entrepreneurship.
Viveca Woods provides strategic direction for media
exposure of TicketNetwork and its family of companies. With almost two decades of
experience in the public relations and media industries combined, Woods provides
a unique and effective approach to crafting enterprise messaging and facilitating
exposure in the press. She has enabled numerous enterprises in the general business
and technology sectors garner significant exposure in leading newspapers, magazines
and television outlets. Prior to dedicating her skills towards the public relations
industry, Woods spent almost a decade working on the assignment desks of two national
networks, ABC News and Fox Newschannel and a syndicated television station, WPIX-TV,
located in the #1 Nielsen rated market, New York City. She holds a Master of Science
degree from Columbia University's Graduate School
of Journalism. Woods speaks fluent Spanish.