Schedule //////////

TicketNetwork^® Point-of-Sale Training

Wednesday, January 18
3.30 PM - 5.00 PM
JADE BALLROOM

Are you new to the TicketNetwork^® Point-of-Sale, or just want to maximize the use of the platform's features? Join this informative session on maximizing the system's current features, and learn about upcoming software developments for 2012.

Djordje Jankovic | TicketNetwork^®
Peter Oman | TicketNetwork^®

Premium Packages & Ticket Bundles

Thursday, January 19
10.00 AM - 11.30 AM
JADE BALLROOM

Customized ticket "bundles" and "packages" are preferred now more than ever. Get the latest on customer trends, and what avenues for partnership are available to combine tickets with travel, dining, and more, to create an entertainment "experience".

Eric Holzheimer | Global Sports Access
Kristin Parker | All Occasions Concierge
Robert Tuchman | Elite Experiences
Richard Williams | New York Guest

Search Engine Marketing

Thursday, January 19
10.00 AM - 11.30 AM
ASTOR BALLROOM

Marketing your company is essential to building your customer base. Get expert tips on Search Engine Marketing (SEM) strategies that will help you successfully remarket to your customers, and boost your bottom line.

Joseph Apfelbaum | AjaxUnion
Ben Kirshner | Elite SEM
Mike Moran | Converseon

KEYNOTE: Richard Krezwick, Devils Arena Entertainment

Thursday, January 19
1.00 PM - 2.00 PM
GRAND BALLROOM

Join us for this keynote interview with sports industry leader Richard Krezwick. Currently serving as president of Devils Arena Entertainment, Krezwick previously served as vice president of regional operations at AEG, and ten years as president of FleetCenter and Boston Bruins. Krezwick was the most recent recipient of the Visionary Award by the Association of Luxury Suite Directors (ALSD) for his leadership in the sports industry.

Richard Krezwick | Devils Arena Entertainment

World of Sports

Thursday, January 19
2.30 PM - 4.00 PM
ASTOR BALLROOM

Hello, sports fans! The year 2012 is set to be jam-packed with a wide range of sporting developments. Join our expert insiders to get first-hand updates on the world of basketball, hockey, sports ticketing, and more!

Dave Butler | Paciolan
Susan Cohig | NHL
Michael Kenney | Harlem Globetrotters

Data Mining & Pricing

Friday, January 20
10.00 AM - 11.30 AM
JADE BALLROOM

Show me the… numbers! Marketing to customers and setting price points are only as effective as the data you keep. Learn strategies on how to effectively collect and manage market data to grow your customer base and increase your revenue.

Chris Barnes | The Pert Group
Jason Bittner | Triple Helix Corporation
Bill Kotrba | JDA Software Group

The Hispanic Ticket Market

Friday, January 20
10.00 AM - 11.30 AM
ASTOR BALLROOM

The remarkable growth of the event ticketing market among Spanish-speaking audiences has been vital to the industry's expansion. Learn more about these global developments, and gain strategies on how to successfully enter these markets.

Sebastian Aroca | Hispanic Market Advisors
Crystal Astrachan | SuperBoletería.com
Pablo López Vargas | eTicket

KEYNOTE: The 9:30 Club Chat with Seth Hurwitz

Friday, January 20
1.00 PM - 2.00 PM
GRAND BALLROOM

Seth Hurwitz, independent concert promoter and co-owner of 9:30 Club, will stick his head in the lion's mouth. The legendary promoter, famously outspoken and non-supportive of secondary ticketing, will answer tough questions about the industry. Hurwitz is Chairman of I.M.P. Productions, which owns 9:30 Club, operates the Merriweather Post Pavilion in Columbia, Md., and produces and promotes the Virgin Mobile Free Fest.

Seth Hurwitz | 9:30 Club

Legislative Preview

Friday, January 20
2.30 PM - 4.00 PM
ASTOR BALLROOM

Join this informative discussion on recent legal happenings pertaining to the ticket industry and trends that could have a significant impact on how the market operates.

Dustin Brighton | eBay
Peter Harvey | Patterson Belknap Webb & Tyler, LLP
Dan Pullium | TicketNetwork^®