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Hard Tickets Vs. Paperless Tickets
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Hear about the pros and cons of hard tickets versus paperless tickets, and how event ticketing has evolved in recent years. Find out what consumers prefer, new available technologies in the ticketing industry, and what it means for the collectibles market and the meaning of a "ticket."
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Robert Clegg
Gary Schwartz
Christopher Stanchak
Don Vaccaro
Guy Villa
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The Blurring Line: State of the Primary & Secondary Markets
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Learn about the different ways the primary and secondary ticket markets are coming together and the potential shifts on the horizon. Hear about the ways the primary market is attempting to extract more revenue from consumers, how the secondary market continues to provide value, ways the two markets are already working together, and how the line between them is expected to blur even more in the coming year.
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Eric Baker
Greg Bettinelli
Jeffrey Lapin
Derek Palmer
Jeff Scheman
Chris Tsakalakis
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Media Relations
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Find out how media coverage of the secondary ticket market has evolved and is shaping consumer understanding and acceptance of the industry. Learn strategies to build a strong relationship with the media, and get tips from insiders about how to market your business and get the media on your side.
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Alfred Branch
David Brooks
Eric Fisher
Viveca Woods
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Event Ticketing Finance Protection
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Find out more about financial strategies to protect your assets in the event ticketing industry. Learn tips and tricks from the experts on the available channels to ensure your profits.
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David Friedberg
Beth Godlin
Paula Kelly
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Sports & Entertainment in the Ticketing Industry
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Get the latest on sports and entertainment and its linkage to the ticketing industry. Learn about the most recent developments in sports team and venue management, how their markets have evolved, and what avenues for partnership are available through the current channels.
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Kyle Burks
Cole Gahagan
Josh Logan
Ryan Meyer
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Search-Engine Marketing
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Discover the value of search-engine marketing and how to effectively advertise to online shoppers. Find out how to make the most of the services available to you, how to decide between in-sourcing or out-sourcing your management, and how to deal with pay-per-click fraud.
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Lewis Blanchard
Kris Jones
Richard Kahn
Paul O'Brien
Frederick Vallaeys
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Forums, Blogs & Online Networks
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Learn about the recent explosion of online social networks and their role in steering the entertainment industry. Get the latest information on how these networks operate, their impact on business and event marketing, and ways to get connected that can help expand your business.
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Joe Cohen
Dennis Jaffee
Cliff Kurtzman
Jim McCarthy
Joe Pensa
Peter Phe
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Building your Base: The Lost Art of Customer Service
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Find out the main dos and don'ts of customer service and how to turn problems into profits. Discover the main customer issues that brokers are facing, learn key strategies to help earn customer trust and get repeat business, and gain valuable information on ways the industry as a whole can improve its reputation for customer service.
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Jeannie Davis
Matt Moran
John Whelan
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Getting Legal: Tickets, Taxes, and Litigation
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Get the inside scoop on new laws affecting the event ticketing industry, and on the continued growth of ticket-resale. In light of recent court battles, learn about pending legislation being debated in different states, where ticket resale laws are headed, and how this all could affect your business.
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Braden Cox
Andra Mazur
Robert Peirce, III
Aaron Rihn
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Build a Bundle: Tour & Travel Package Providers
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Learn the ins and outs of the travel package industry and how companies effectively bundle event tickets with travel options. Hear the pitfalls of this industry, what to look for in a potential corporate partner, ways to strategically collaborate, and how to make the most of this growing market.
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Jesper Arnoldsson
Dianne Eckert
Noah Lichtenstein
Robert Tuchman
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Premium Seating Market
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Hear about the market for Luxury Suites and other premium seating. Learn how the market for suites differs from other seating and what challenges exist for brokers trying to resell this inventory.
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Bill Dorsey
Dianne Eckert
Anthony Jones-DeBerry
Robert Tuchman
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Emerging Markets: Europe
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Get an update on the emergence of Europe's ticket resale industry. Find out how both the European and American markets compare in size and growth, why these markets haven't been linked in the past, and how to capitalize on potential opportunities to bridge these two markets in the near future.
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Andrew Blachman
Graham Burns
Joe Cohen
Christopher Goodhart
Ryan Linton
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PCI Compliance: Certifications for Success
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Discover some of the options available to ensure your website is secure and assure customers they can shop with confidence. Hear how certifications can give your company credibility, increase your conversion ratio, and improve the consumer shopping experience. Learn about PCI compliance and what these requirements mean for your business.
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Aaron Biddar
Sweta Duseja
Joan Herbig
Michael Long
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The Futures Market
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Learn all about what the "futures" market is and how it works. Discover the wide range of benefits this type of market has for both brokers and consumers, how event producers are reacting to this market, and ways you can capitalize.
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Nick Eve
Gerry Wilson
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